After a crash, the tow is only part of the job. We secure the scene, document the vehicle and damage, recover it safely — including winch-outs from curbs, medians and embankments — and coordinate the paperwork with your insurance carrier so the claim moves instead of stalling.
929-606-6310Our operators follow the same sequence on every accident call, day or night.
Not every damaged vehicle can be driven onto a bed. We handle cars against barriers, off the shoulder, in medians, up on curbs and sidewalks, stuck in mud or snow, and vehicles with collapsed suspension or locked wheels. Dollies, skates and wheel nets let us move a car that will not roll.
We work directly with all four carriers. Give dispatch your carrier and claim number and we send the invoice plus full documentation to the adjuster — in most covered collision tows you pay nothing on scene. If no claim is open yet, we provide a paid, itemized receipt carriers accept for reimbursement. When the other driver was at fault, the cost is normally recovered from their liability coverage using our documentation packet.
If it is safe, move out of live traffic, turn on your hazards, call 911 for any injury, exchange information and photograph the other vehicle and plate. Then call 929-606-6310 and give us the cross street, vehicle type and whether the car rolls or steers — that tells us which truck and rigging to send.
Most collision coverage from Allstate, GEICO, Travelers and Progressive covers the tow after a covered accident, and many drivers also carry roadside or towing and labor coverage. If the other driver was at fault, their liability coverage usually pays.
In most collision cases, yes. With your carrier and claim number we invoice the insurer directly and include scene photos and tow documentation.
Yes. Insurers have preferred networks, but in New York the choice of repair shop is yours. Tell dispatch the destination and we deliver there.
That is normal after a collision. We bring dollies, skates and winch capacity so a car with locked wheels, collapsed suspension or a seized drivetrain can still be recovered without further damage.
Average response is about 30 minutes: roughly 15 to 25 minutes in Brooklyn, 25 to 40 in Manhattan and 30 to 45 on Staten Island.