An emergency tow is different from a scheduled one: the car is usually blocking traffic, sitting on a bridge approach, or stopped somewhere you cannot safely stay. Our trucks stage in Park Slope and reach most of Brooklyn in 15 to 25 minutes, with cones, lighting, and the right rig for the vehicle.
929-606-6310If your car cannot move under its own power and you are stuck somewhere unsafe or illegal, that is an emergency. We prioritize these calls ahead of routine transports.
Tell dispatch your cross streets, the year/make/model, whether the wheels turn and the steering unlocks, and where the car is going. That is enough to send the correct truck the first time — a flatbed for AWD, low-clearance, or damaged vehicles, a wheel-lift when the car sits in a tight garage or a narrow Brooklyn side street.
Hazards on, wheels turned toward the curb if you are on a grade, and get out on the sidewalk side if you are anywhere near moving traffic. On a highway shoulder, wait behind the guardrail rather than in the car — a shoulder in Brooklyn is narrower than it looks. If the car is smoking or leaking fuel, move well away and call 911 first, then us.
Brooklyn's expressways have short shoulders, tight ramps, and no room for error. Our operators work these roads daily: the Gowanus and Kosciuszko sections of the BQE, the Belt around Bay Ridge and Sheepshead Bay, the Prospect Expressway near Church Avenue, and the approaches to the Verrazzano, Brooklyn, Manhattan, and Williamsburg bridges.
We tow to the shop, dealer, collision center, or address you choose. If nothing is open, we can hold the vehicle overnight and deliver it in the morning. You get an itemized receipt you can submit to Allstate, GEICO, Travelers, Progressive, or any other carrier.
Not every emergency needs a tow. If the car will start with a boost, hold air in a spare, or open with a lockout tool, a roadside call is faster and cheaper — see our roadside assistance, jump start, tire change, and car lockout pages. If the vehicle is off the pavement or stuck in mud, snow, or a ditch, start with winch-out recovery.
Typically 15 to 25 minutes. Inner neighborhoods like Park Slope, Gowanus, Carroll Gardens, and Downtown Brooklyn are usually at the fast end; Canarsie, Marine Park, Coney Island, and Brighton Beach run closer to 25 to 30 minutes depending on traffic.
Yes. Dispatch is staffed around the clock, every day of the year. Overnight is often our fastest window because traffic is light.
Yes — those go on a flatbed with soft straps so the drivetrain never rotates and the bumper does not scrape. Tell dispatch the vehicle is AWD or lowered so we send the flatbed on the first trip.
Call 911 or 311 first so NYPD can protect the lane, then call us. Do not push the car yourself in live traffic. Give dispatch the nearest exit or cross street so the driver can approach from the correct direction.
Often yes, through towing-and-labor or collision coverage. We can bill many carriers directly for collision tows; otherwise you pay and submit our itemized receipt for reimbursement. Confirm coverage limits with your adjuster.
Most of our trucks can carry one or two passengers in the cab. Tell dispatch how many people are with the vehicle so we send a truck with room.